FAQ + Shipping Info

[SHIPPING & HANDLING RATES]

>FREE SHIPPING for purchases over $25-NO CODE NEEDED

[SHIPPING TIME FRAME]

>Tumblers/Non-custom towels: In-stock items ship within 3-4 business days of order and are sent via First Class USPS

>All our pillows are MADE TO ORDER and ship within 12-14 business days of order. In a rush? To expedite production, add this to your cart for rush production:

http://goo.gl/SN4IHQ

 

>Baby Items: See each listing for time frame-it ranges from 4-5 weeks.

 >We are not responsible for shipments once they leave our studio and warehouse. After tracking your package, please contact USPS and/or your local post office with your tracking number for delivery issues or lost packages. 

[RETURN POLICY]

>We offer returns for exchange or store credit only. Return fees are at the responsibility of the buyer.

>Apparel items must have tags still on and be unworn. Aspen Lane holds the right to refuse any return if it believes it has been worn.

>Please contact us within 10 days of your order arrival to discuss your return or any problem with your order. Upon receipt of your return, your credit will be issued. hello@aspenln.com

>Custom orders/pillows are FINAL SALE. Please ensure the monogram input/name spelling is correct BEFORE submitting order.

>Custom baby blankets/sets cannot be RUSHED.